Today’s organizations are multicultural, you have a high probability working with someone born in a different culture. And since cultural assumptions are often invisible, it pays to understand what the experts have said. To reduce a high level of misunderstanding, keep the following in mind.
The Impact of Culture On Cross-Cultural Communication
One of the anthropologists who really understood the impact of cross-cultural communication was Edward Hall. He came up with a number of ideas now widely accepted cross-cultural values that affect communication as a very fundamental level. A number of these are presented below.
The Impact of Low and High Context
Context refers to the impact of the situation. In a high context culture, people read more of the important elements affecting a communication from the surrounding environment, body language, and facial expressions. In such a culture, less words need be spoken and more meaning is carried on nonverbal channels.
In a low context culture, people pay less attention to the environment or to nonverbal communication, packing more meaning into the words themselves. Also, someone from a low context culture is likely to misunderstand and be frustrated when dealing with someone from a higher context culture.
You can often see this in movies. American movies tend toward lots of dialogue, there are very little dead air time where there are no conversations, where no one is speaking. Chinese movies, especially mainland Chinese movies, place more emphasis on nonverbal elements such as the face.
Many in a low context culture complain that someone from a high context as being vague, evasive, uncooperative and so on. A person from high context culture would likely be discomforted since they commonly assume they are being understood when they are not and continually wonder why the low context erson uses 500 words to communicate meaning when 50 would have worked.
Proposed my Hall, this characteristic refers to the tendency for people to focus on one task at a time (monochromic) or to do multiple things at the same time (polychronic). Europeans and Americans tend to be more monochromic while people in Asian and Latin cultures tend to be more polychronic. A common type of multitasking activity would be to walk and talk to a friend, drive and converse on the mobile or a factory worker on the assembly line can carry on a conversation while putting together a part. it appear that multitasking is not that much of a problem when the tasks at hand require very little attention.
However, some cultures have discovered that people don’t do very well in carrying two or more tasks at the same time. For example in the United States, studies have shown that people who are talking on their mobile have a greater probability of getting in an accident than when they are just concentrating on the road. So many states have banned talking on mobile unless you’re using a hands-free device. The same thing goes for texting. People can’t text and drive at the same time without having a higher probability of getting into an accident.
Another Hall concept is known as proxemics. Proxemics is simply a word for space. It’s how people perceive and utilize the space around them. For example, today we see up situation where executives reward themselves with huge spacious corner offices with large windows. But as workers, we have small cubicles. How small? Well, from an employer and perspective the smaller the better. And there is some evidence that cubicle size in America has actually been declining. In the 70s, you might’ve gotten between 500 and 700 ft.², Today, it’s down closer to 200 square feet.
Your perception of space also varies depending on the environment you grow up to in. Someone who grew up on a farm would obviously be uncomfortable for a period of time in a city with higher population densities such as Shanghai, New York, or Tokyo.
Another aspect of proxemics is what people commonly referred to as personal space. This is a zone that we carry with us around us. You might call this a comfort zone. There’s a certain space which will vary from culture to culture that is considered to be your “private property.”
If someone comes into the space, you feel rather uncomfortable. For many cultures, this is about one arms length. But in cultures with greater population density, this could be closer to 6 inches.
And of course the perception of personal space depends on the situation is one is in. We all can get rather close to strangers in an elevator and that’s perfectly okay. But that level closeness would not be okay when were in the hallway or an a street.
Chronomecs has to do with our perception of time, how much time we have to get something done, and the urgency with which we look at things. For example in many cultures in the developed world, “Time is money.” Time has become associated with their income streams. This makes sense if you’re an accountant, consultant or a lawyer. However it makes less sense in a culture where you made money from growing food or raising cows. There cycle mportant cycle there would be related to the growing cycle–spring, summer, fall and winter.
Modern public corporation and their executives operate under a different set of time assumptions. They live on the basis of a three months cycle, since that’s when they report their quarterly earnings. And so executives, whose pay is often related directly or indirectly, to profits live and breathe based on the next quarter.
Direct and Indirect Communication
A common source of cross-cultural frustration is that during normal conversation we typically communicate indirectly or directly. With direct communication, individuals are very specific and take out as much of the guess work as possible. Someone might say, “I want to take form 1305B from Terry’s desk and walk it over and put it on Tim’s desk before three o’clock.” Obviously a very direct and specific statement. It’s well formed so the person knows what to do provided they know the night nature the form, were people are located, can read a clock., and have a good memory and they are conscientious.
On your other hand an indirect type of communication style could be related to the same example above but the words would come out something such as, “Get it over to him as soon as possible.” You notice in the indirect case, a person makes even more assumptions than the person speaking more directly.
From the standpoint of cross-cultural communication, some cultures are more direct and other cultures to be more interact. Americans are considered a very direct culture, the Japanese more indirect. As a general rule, people in the West End tend to be more direct while those in Asia tend to be more indirect.
Also, you may find that women tend to be more indirect than men. For example, men tend to use more statements, while women use more questions. A man might say, “Let’s go eat,” while the women might say, “What shall we eat.”
Cross-Cultural Misunderstanding Due to Semantic Confusion
Semantic confusion occurs in an cross-cultural setting when two individuals have different meanings to the say word. This is a huge problem. Some reasons are presented below.
How Language is Taught
Often, teachers and the books they use dumb down and over simplify the meaning of a word. And sometimes central meaning is not communicated at all. This is the case with the Chinese word guan xi, which is always commonly translated into English as “relationship.” However, guan xi is a more complicated value, relationship is only one-half of this important to understand. The other part of this cultural value relates to what we called the “law of reciprocity.”
In guan xi, it’s not enough to just develop relationship, one must also understand the nature of reciprocity; now how to give and receive favors; and create and erase obligations. In fact, one often sees a great deal of cross-cultural misunderstanding with cultural values since these are complex concepts that play out differently in different situations.
What Words Really Mean
Just because two individuals say the same word, and nod in agreement doesn’t mean that each is semantically congruent. In the West and many Asian cultures, “rich” assumed to be money as evidenced by material possessions such as a big car and house. In another culture, such as the Masai is related to the number of cows one has and the wives one can afford. They are somewhat the same, but really very different since rich in one case is measured by dead material objects and in another case, by the amount of life and living things one is responsible for. You see this in the movie Avatar where the meaning of rich for the corporation was a rock and for the natives it was a tree.
Semantic Confusion and Multiple Meanings
Normally, when he learned a new word or you only learn one meaning. But most commonly used words have more than one meaning. An example of this is a English word value which has at least eight different meanings.
Sometimes, there is a single mean of a word in a dictionary, but really gives use meant meanings, for which we really shoal have a word but don’t. This is the case with the English word “love.”
When someone says the words “I love you,” its very hard to know what is meant by that. To give you one example, some people associate love as a condition, as in, “I only love you as long as you buy me things.” Other people use the word love as unconditional love and I love you means there are no conditions attached. Often you see this type of love between a mother and her baby.
Confusion Over Context
Context confusion is another common source of cross-cultural misunderstanding. Often the meaning of a situation is very very different depending on the culture one grew up in.
One of the more interesting cross-cultural differences relates to the role of family in a business. In Asian cultures, having a family member in your business is a very important and commonly occurring phenomenon. However in the West, family and business tend not to mix very well, like trying to mix water and oil. In an Asian context, small medium enterprise is a vehicle where family members earn a living. In fact these is an old saying that a Chinese business stops growing when the found runs out of family. But to the Americans way of thinking, employing family members leads to nepotism and incompetents which often leads to business failure.
Serial and Spiral Logic
Comparing the thinking patterns of East and West, one sees a more serial, step-by-step, thinking process used in the West, while in the East there is a more indirect, spiral talk around process. Some metaphors might be very helpful.
If you’re going to shoot an arrow, you would want to hit the exact center of target. In conversation in serial logic you start with the main point that you want to make and then elaborate. But in spiral logic, you first shoot around the center or the target, he bull’s-eye getting to the main point at some point. In the West, one might have a meeting with your boss and the first topic of conversation is a raise. But in the East, it may be 30 min. before salary comes up.
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Hall, Edward (1966). The Silent Language. The Silent Language impacted the public, the scholarly community of intellectuals and social scientists, and Edward Hall’s career. The Silent Language was an impressively popular book, with 505,000 copies sold during the period from 1961 to 1969. Source: Wikipedia
Hall, Edward (1990). Understanding Cultural Differences: Germans, French, and Americans,
Moran, Robert (2010). Managing Cultural Difference: Global Leadership Strategies for Cross-Cultural Business Success Managing Cultural Differences.
Rogers, Everett M., Hart, William B., & Miike, Yoshitaka. (2002). “Edward T. Hall and the History of cross-cultural Communication: The United States and Japan.” Keio Communication Review, 24: 3-26.